She did apologize blaming her Irish accent for the misunderstanding however I have Irish friends and I know the difference between simply being rude or just having a charming accent. However, I had a terrible headache, the flight was 10 hours long and I did need some water which I eventual got. She then ran after me yelling to give her the seat number which made me lose my desire to get something to drink. During the flight the flight attendant forgot our row to pass out drinks and when I asked her politely if I was able to get a drink, she was angry and extremely rude telling me to get back to my seat and wait my turn. Long story short the luggage was unloaded since my daughter/son did not travel with us. The lady at the desk was not able to change the error and had to call another flight attendant to fix the boarding passes but instead of checking my son/daughter out again they checked us in additionally without matching the luggage tags/tickets to our names/boarding passes. When I realized their error, the luggage was already on its way to the airplane with tags attached matching my son and my daughters' boarding passes. My son and my daughter did not travel with us and instead of matching our passports with the reservations they just printed out the boarding passes randomly checking in my son and my daughter instead of myself and my friend. ✅ Trip Verified | It started already from the time we checked in, they checked in the wrong persons and gave us boarding passes for persons who did not fly with us. Luckily two people were willing to switch. The third woman was the rudest I’ve ever experienced, she finally told us we could ask the people on the plane. Again, they were rude unhelpful and passed it along again and told us to talk to the gate attendant before boarding and they again promised it would be sorted. We explained that we at least needed three sets of 2 seats together since we were traveling with children and a persons with a neurological disorder. When we checked in they gave us only two seats together and the others scattered across the plane. We were with 2 children (one only 7 and the other 11), and one child with epilepsy. When they fixed our flights they said they couldn’t give us seats together but to talk to them when we check in and they promised it would be resolved. ✅ Trip Verified | Our problem began when they cancelled our flight, we spent hours upon hours on the phone trying to get new flights but they transferred us time after time and we were on hold for hours at a time.
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